Samsung, UK wide

The brief

Samsung tasked us with the delicate balancing act of brand identity, customer journey, merchandise display, data and electrical provision, and user experience.

The High Street shop refurbishments needed to be robust enough to deal with volumes of customers while the call centre needed to accommodate a growing workforce and the display of its best-selling products. Our work at the school required the refurbishment of a heritage building before installing Samsung technology and creating an inspiring learning-based environment.

High Street service centres

Samsung asked MPL to create 19 fresh, welcoming environments for customers, taking into account the dynamics of a High Street repair centre and the tendency for the stores to become busy in peak periods. During first fix work, we provided for Samsung’s queue busting technology, touch screen log in and device demo stations with considered data and power points. The display of merchandise was addressed with bespoke cabinet and we also refreshed each store’s external façade with new signage and glass. More aesthetic elements designed, specified and installed by MPL included lighting, flooring, office furniture, customer seating, customised mobile coffee tables and brand-matched soft furnishings.

Samsung call centre, Leeds

When Samsung decided to bring its customer service operation back to the UK, it moved into a faceless open-plan office in Leeds. It gave MPL the brief to create a practical and highly bespoke place of work for 300 staff.

This project was very much about cosmetics, displays and branding, with the caveat of retaining the existing floor covering, ceiling, desks and space configuration. The staff needed access to working examples of Samsung's products, so data and power provision was another important element, with the addition of bespoke display units and lockable storage for small high-value products.

Tasis - The American School

We were asked by Samsung to create a centre of innovation, inspiration and exploration for students at Tasis - The American School. First we had to prepare an old barn building that had been underutilised for many years so is was capable of accommodating state-of-the-art technology. Structural details and cosmetic blemishes were hidden, under floor heating was installed and a bi-folding partition added to create an agile learning space.

Samsung’s contribution, installed by MPL, included four recessed interactive touch screens set into a toughened safety glass panelled wall and two large wall-mounted interactive screens, each in a bespoke housing with Samsung branding. MPL also provided a number of storage stations and items of furniture.

Digital property displays

Samsung and MPL Interiors have also joined forces to supply and install a revolutionary new window display system for use in estate agency offices. The technology works in tandem with the property industry’s Reapit software, so an automated rotating playlist of property photographs and marketing images can be played on any number of digital screens.

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